'Our partnership with Expertum is a well-oiled machine'

Photo of Bert Vanstechelman

Written by Bert Vanstechelman

 

Trust. It is a condicio sine qua non for a partnership such as that between Expertum and Clarebout, says IT manager Bart Desloover. “There’s no room for error here. In such a context, you have to be able to rely on your partner.”

Clarebout

“We’re a family-run SME that’s growing fast,” explains IT manager Bart Desloover as he describes the company he’s been working for during the past two years. Clarebout has become one of the world’s leading players in frozen potato products. “We have grown at lightning speed. Our turnover doubled in three and a half years and this growth continues. We operate 24/7.”

This all made the challenges for the IT manager even greater. “Our SAP environment has become much, much more critical in a very short span of time, but it still doesn’t keep me up at night. On the contrary. With Expertum, we have a team of extremely skilled professionals on board. Everything is controlled and stable. I am absolutely relieved. They are absolute experts and we do it together. Us and Expertum; Expertum and our other partners. Co-creation. A well-oiled machine.”

Desloover has been working with people from Expertum for more than 20 years. He took them with him when he switched to Clarebout two years ago. “Expertum has contributed to the professionalisation of the entire SAP environment here. We have redesigned everything to make HANA run smoothly and we are now setting up the whole environment for the migration to S4/HANA in parallel. You can compare it to a TGV. We’re changing the wheels while the train rumbles along at a tremendous speed, and meanwhile, we’re building a new track next to the existing one.”

They listen when we explain where we want to go. They’re not just some suits coming here to tell us how things should be done. But they really do know what they are doing.

Bart Desloover, IT Manager at Clarebout

Clarebout also has a tailor-made support contract with Expertum. “With SUSAN, the application developed by Expertum itself, they monitor the health of our entire environment. This way, they can also make proactive adjustments.” Desloover is very satisfied with how Expertum supports his team – and by extension the entire company. “They listen when we explain where we want to go. They’re not just some suits coming here to tell us how things should be done. But they really do know what they are doing. The people at Expertum are focused, some to the point of mania. They sink their teeth into something and don’t let go until it is resolved.”

The experts with whom Desloover works have been the same for years. “You can barely keep track of staff turnover in a lot of consultancy companies. That’s not the case with Expertum, which is quite unique. The people who have joined us over the years are still working with us today. That, too, creates trust. Expertum is definitely a stable partner.”