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Application Management Services
Each of your SAP-applications has its value. True maintenance means acknowledging this value. Recognizing critical signs, both reactive and proactive and giving the right response. How do you get maximum value of your applications? By taking care before, during and after go-live.
Taking care before, during and after go-live
Expertum’s Application Management Services manages, improves and maintains all technical environments and functional processes for all kinds of SAP versions using high-quality, best-practice driven and cost-effective services.
Our experts cover the performance of mission-critical systems with your specific business requirements in mind.
Business functions covered
Many Application Management Services include a predefined set of SAP support offerings, which may result in paying for services one rarely or never uses.
At Expertum we take a different approach. Before setting up a list of items to be included into service management, we go through a detailed review with you in order to get a precise view of what you really need. With this information, we define an ‘à la carte’ service offering covering those items your organisation requires. This can go from all included up to "just call us when you need us".
When it comes to support there is no functional, development or technical team. One team, no silos. There is one team, with one mission, keep your system going. In most cases during troubleshooting people with different skill sets need to work together. At Expertum, our support team includes Basis Administrators, Financial and Logistiek experts and much more.
Simple and flexible offer
Our support offering is flexible, going from call us when you need us up to, we take care of everything. Scaling between both is possible as well. For example, we keep an eye on your SAP landscape during your holidays, handing it back to you at your convenience.
Local consultants with worldwide expertise
You work directly with the experts who will solve your problem, so nothing gets lost in translation. We leverage our extensive knowledge of SAP to achieve tangible business benefits and peace of mind for our customers. We are in the neighbourhood. As local supplier we know and understand your business, we speak your language. If something does go wrong, there is no need to explain the impact, we understand the impact.
24/7 support from Belgium for Belgium
No-one ever asks the question, when taking a shower; “what if there’s no water?”. The same should go for your SAP application. Your SAP application should be available and performant, always! We will take care of your system so that you can take care of your business. When your SAP applications and internal systems aren't performing optimally, it can mean chaos for your organization. We provide convenient maintenance and development services, on and off site, to keep your company up and running and driving revenue.
Dedicated monitoring enhances transparent way of working
The SUSAN platform is a 24x7 monitoring system that keeps a close and constant look on your system, reporting to our maintenance team when things go wrong or, even better, before they go wrong. In addition, our monitoring system can keep you informed of the status of your system. Our dashboarding and reporting system allows you to verify the status of your system from any device, even while you are watching Netflix.