Active Quality Management

Certificates for Quality Management, received from SAP AG

Expertum is the first IT services provider which received a SAP certificate for quality management.

As the very first Belgian IT services provider, Expertum has received the ‘Active Quality Management’ (AQM) certificate issued by SAP AG (NYSE: SAP). With this certificate, the global market leader for business software recognizes Expertum’s efforts to pursue a quality strategy in all its activities.

The certificate, which was awarded by the SAP ‘Active Quality Management’ (AQM) organization, and is part of a new global quality accreditation program for Value Added Resellers (VARs).

Experts from SAP recognized Expertum for the clear quality standards it adheres to in all its activities and processes. These standards are a cast-iron guarantee that customer projects are always delivered on budget, in time and according to the specified scope.


Robust structures to safeguard quality

“The quality accreditation program helps us ensure that customers receive the information they need to make well-founded decisions about their solution and implementation options. In this way, they will realize the full potential of their SAP investment, at an early stage already,” said Samir Bains, head of the global AQM accreditation program. “We are glad that Expertum has acquired the accreditation. They have demonstrated that they have successfully developed robust structures for risk, quality and project management, throughout the entire company, thus ensuring satisfied customers.”

Customer satisfaction

Expertum and SAP have been working together successfully for a long time now. As SAP Service Partner, the company develops IT solutions for businesses in the most diverse industries. SAP has also recognized Expertum as an SAP Channel Partner for the SME segment. Medium-sized firms can call in the help of Expertum to implement SAP Business All-in-One Fast-Start solutions. In every project, the company carefully adheres to the quality guidelines, which SAP believes are crucial for a smooth implementation.

The common objective of our cooperation is to achieve the highest possible level of customer satisfaction.” said Hans Bockstal, Managing Director at Expertum. “Businesses today are increasingly facing complex challenges and it is key for them to manage risks thoroughly during software implementations. The quality management certificate helps us realize successful implementations with significant added business value. That SAP acknowledges our quality strategy, is very valuable to us.

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