Expertum is looking for an experienced Service Delivery Manager
As a Service Delivery Manager, you take responsibility and accountability for the delivery of engagements that are either pure ‘application support’ or, ‘whole life’ annuity type deals which can include application development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering ‘value-add’ to our clients – ‘just’ delivering the contracted service and meeting the SLA’s is not sufficient in todays’ market. Understanding the clients’ business and challenges and bringing solutions to them to improve their P&L is the type of Service required.
You will be surrounded by experts who share their knowledge and continuously give feedback, in order to give you the opportunity to grow. And last but not least, we regularly organize team sessions and team events.
Expectations and tasks:
You are key to sustaining our business growth through world class service delivery, service innovation and continual service improvement. The ability to deliver significant improvements in the service is expected, as is the ability to build strong client relationships and expand the account footprint, working closely with the Sales team.
Working experience, Skills and Competences: