Tuesday, 18 December 2018 - 18u30
During the last years, a lot of customers asked me: “What is the future of CRM On Premise?”
Will it remain to exist next to C4C or will it disappear and if it disappears will there be a migration path towards the new CRM solution?
Most of the times, I remained silent as there was no clear answer or roadmap from SAP… until now …
With the introduction of C/4HANA, SAP has made it clear how the future Customer Experience portfolio will look like. During this expert session, we will cover 2 main topics
- What is C/4HANA and what does it include?
- Customer Management on S/4HANA – the roadmap of CRM On Premise
Firstly, the different components of the C/4HANA solution and the different acquisitions that SAP has done over the last years in the customer experience area will be explained and how these solutions will fit in the overall C/4HANA portfolio.
Additionally, the future and the roadmap CRM On Premise will be discussed and how the Customer Experience Transformation can be achieved for the current CRM On Premise customers.
Join our Expert Session to learn about C/4HANA and the future of CRM On Premise and network with your peers to discuss your personal challenges & views.
As always: an expert, actual project experiences, and a vision on the future. Followed by a drink & a chat